Frequently Asked Questions
Everything you need to know about our handcrafted wooden furniture and decor.
What types of wood do you use for your furniture?
We exclusively use sustainably sourced hardwoods, including North American Walnut, White Oak, and Maple. Each piece is selected for its unique grain pattern and durability.
How long does shipping take for large furniture items?
Standard shipping for in-stock items typically takes 7-14 business days. For custom or made-to-order pieces, please allow 6-8 weeks for craftsmanship and delivery.
Do you offer international shipping?
Currently, Woodchuck ships to the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for all non-custom items. Products must be in their original packaging and unused condition to qualify for a full refund.
How should I maintain and clean my Woodchuck products?
We recommend using a soft, lint-free cloth for regular dusting. For deeper cleaning, use a slightly damp cloth with mild soap, followed by a dry cloth. Avoid harsh chemicals or excessive moisture.
Do your products come with a warranty?
Yes, all our furniture pieces come with a 5-year limited warranty covering structural defects and craftsmanship. This does not cover natural wear and tear or accidental damage.